Frequently Asked Questions

Check-in is any time between 4 PM and 6 PM. Please do not arrive early at your vacation rental. Our cleaners need time to prepare your unit for your stay. Check-out is at 11 AM sharp. Our cleaners are on a tight schedule and will be arriving promptly at your scheduled checkout time.

This is your time off, your chance to hideaway so we will not be welcoming you in person. As guests you have full unit access, a lockbox or keypad code is provided for your arrival. Keypads are supplied for your convenience allowing you to come and go as you like. Detailed check-in instructions are delivered via email after the final payment has been received (generally 1 week prior to arrival).

It is definitely possible. During the height of the season, likely no. With many back-to-back reservations require a tight schedule from our cleaners. At other times we may be able to arrange something ahead of time. Please reach out early so we can help accommodate you.

Parking is onsite and it’s free. You will receive detailed instruction about parking before you arrive for your stay.

All of our rentals have clean sheets for every bed, sofa bed, bathroom, hand towels, face towels, and kitchen linens.

All of our rentals have high-speed Wi-Fi free to each guest. Yes, you can conduct a Zoom call with them.

That depends on the unit and your needs. Please inquire. We’ll try to put you in a unit that best suits your needs.

Not really, we are a short-term rental, think of us as somewhere between a boutique hotel and a bed and breakfast. The main difference between us and a bed and breakfast is we don’t offer a menu of food.

That depends on the unit, the season, and the circumstances. It never hurts to ask!

Our prices are firm and fair. We will occasionally offer last-minute specials.

We do not, as a rule, hold dates. Our rental agreements can be accepted electronically or via scan/email, we take online bookings, and we accept major credit cards to make the process easy.

We encourage those who may have to cancel their reservation to purchase Trip Insurance.

Within 5 business days of departure, the Security Deposit is fully refundable upon return of the home without damage, theft, unauthorized guests, pets, or claims. Deposits are refunded to the original payment source used and may take 5-7 days to post after processing.

50% of the reservation is due upfront in order to reserve your dates with the remaining balance due 30 days prior to your arrival. An itemized invoice will be sent to you via email.

No. We must ensure that each guest has the best vacation rental experience. That means we are responsible for cleaning. It’s vacation, please don’t wreck the place but let someone else clean the place!

Yes you do have to pay sales and occupancy taxes. Our rentals are operating legally and we pay all of our occupancy, business taxes, and licenses. These taxes help to keep the areas you visit as nice. We follow City and State guidelines and restrictions including inspections and permitting for each unit. Guests staying greater than 30 days are exempt from Transient Room Tax. Super Stays specializes in short-term rentals and is happy to comply with such regulations to ensure the safety of our guests.

No means no. No pets. Our next guests expect it. Pets are not allowed at our properties for their own safety with our open multi-story decks.

All properties offered by Super Stays are strictly non-smoking. Smoking (including e-cigs) is never allowed in units, or on outdoor patios. Smoking in a unit is cause for an additional charge.

All our properties are equipped with security cameras. For guest safety and property protection, cameras are facing the parking area and unit entrances. Do not tamper with or disable cameras. Our guest’s privacy is paramount, unit interior spaces are without cameras and private.

Located just three miles away from Churchill Downs, The Swepson Guesthouse is a quick and easy Uber/Lift ride away from the race track that’s home to the Kentucky Derby. Parking can be a bear, we recommend snagging an Uber/Lift ride for the short trip to the track back and forth each day.

Whether you’re planning to visit the Jim Beam distillery, the Maker’s Mark distillery or other distilleries on the Kentucky Bourbon Trail using your own car or one of our great local tour operators, The Swepson Guesthouse is an excellent central launching point. Make sure to ask us about our private tastings of local bourbon whiskey. We know some great owners in the industry.

Yes reach out to us directly and we’ll personally connect you with our favorite operator.

There’s no shortage of things to do after dinner in Louisville, especially with the city’s famous block-long stretch called Whiskey Row and its lively theater district. The bourbon industry pulsates at the heart of downtown with cool bars and speakeasies harking back to the Roaring Twenties.